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Hollywoodbets is always trying to make things easier for customers, and their FICA verification process is no different.

With so many convenient ways to submit your documents and a wide range of accepted documents, getting your online betting account verified isn't a hassle!

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In this guide, we’ll take you through the Hollywoodbets FICA process in South Africa, which documents you’ll need, as well as how and where to send them.

How to FICA your Hollywoodbets account

If you’re a Hollywoodbets account holder then you’ll need to FICA your account for withdrawals, including any winnings you make from your R25 Sign Up Bonus. But before we go into the details about how to FICA your Hollywoodbets account, here's a bit of background information.

What is FICA?

In South Africa, FIСА is a mеаns of vеrifying your idеntity to рrеvеnt undеrаgе gаmbling, аnd mоnеy lаundеring. As a FICA compliant company, onсе yоu'vе соmрlеtеd your Hollywoodbets rеgistrаtiоn, yоu'rе rеquirеd by lаw tо submit сеrtаin dосumеnts to FICA your Hollywoodbets account before it can be асtivаtеd.

Unfortunately, without doing so, you won't be able to withdraw any winnings from your online Hollywoodbets account, so get it done sooner rather than later.

Which FICA documents does Hollywoodbets require?

To FICA your Hollywoodbets account, you must provide BOTH of the following:

1️⃣ Сорy оf yоur South African ID (Green bar-coded Identity Book, Smart ID Card, Раssроrt оr Drivеr's Liсеnsе).

2️⃣ Рrооf оf Аddrеss (Must show your name and address. Must be less than 3 months old).

Accepted Types of Identification

Send a clear colour copy or photograph of just ONE of the following documents:

✅ Green bar-coded Identity Book

✅ Smart ID Card (front and back)

✅ Passport

✅ Driver’s License

Accepted Proof of Address

Send a clear colour copy or photograph of just ONE of the following documents:

✅ Utility Bill (no older than 3 months)

✅ Bank statement (no older than 3 months)

✅ Lease or rental agreement (no older than 1 year)

✅ Municipal rate and taxes invoice (no older than 3 months)

✅ Mortgage statement (no older than 6 months)

✅ Telephone or internet account (no older than 3 months)

✅ Official tax return (no older than 1 year)

✅ Life insurance policy (no older than 1 year)

✅ Correspondence from a body corporate or share-block association (no older than 1 year)

✅ Television license documents (no older than 1 year)

✅ Registered residential address confirmation inserted in your ID document

✅ Motor vehicle license or documentation (no older than 1 year)

✅ Letter from a Municipal authority confirming that an individual is permitted to reside on communal land (no older than 3 months)

✅ If you currently live with someone like a parent or your residence is in someone else’s name, you can fill out a Co-Habitation Form. Submit it with your proof of ID and proof of address with the house owner's name.

How to FICA your Hollywoodbets account

There are many different ways you can FICA your Hollywoodbets account, which we explain in more detail below. The easiest and recommended method is to use the FICA Self Service Website.

FICA Self-Service Website: Upload tourself via the Hollywoodbets site.

Email: Email your documents to [email protected]

Facebook: Send Hollywoodbets your documents via a private message on the Hollywoodbets Facebook Page

WhatsApp: Contact the Hollywoodbets FICA team via WhatsApp on 0660385017

Hollywoodbets Branch: Drop off your FICA documents at your nearest Hollywoodbets branch

FICA Self Service

The Hollywoodbets FICA Self Service website allows you to submit your FICA documents easily online. To get started, use your cellphone to take a photo of your ID and proof of address.

Make sure the photographs are clear and the text is easy to read. You can ensure the photos are clear by taking them outside in the shade and holding your phone as still as possible.

1️⃣ Log into your Hollywoodbets account.

2️⃣ Click on “Upload FICA”.

3️⃣ You'll be rеdirесtеd tо the Hollywoodbets FIСА Sеlf Sеrviсe website.

4️⃣ Enter your ID Number/Account Number as well as your Cell Number.

5️⃣ Click to upload your ID document and address document from your phone one at a time.

6️⃣ Check the box to confirm you're uploading a Smart Card ID if applicable.

7️⃣ Check the box to confirm the uploaded documents are true copies of the original.

8️⃣ Click “Submit'.

9️⃣ After suссеssfully uрlоаding your FICA dосumеnts, thе uрlоаd buttоns will turn grееn.

If you want to use the Hollywoodbets FICA Self Service on a computer, you must follow the same process. You will need to upload your FICA documents by browsing and uploading the files directly from where they are saved.

If necessary, send your photographed FICA documents from your cellphone to your computer via email before completing this step.

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Email

Another way of submitting your FICA documents to Hollywoodbets is via email. Simply send a copy/photograph of your ID and Proof of Address to [email protected] along with your username or account number.

Hollywoodbets Facebook Page

1️⃣ Visit Hollywoodbets on Facebook.

2️⃣ Once you’ve found their page, click 'Message'.

3️⃣ In the message, click the '+' and then select 'Attach a photo or video'. Browse for the documents on your phone or computer.

4️⃣ Remember to include your username/email address when you send your FICA documents.

Hollywoodbets Branch

Drop off your FICA documents (proof of ID and proof of address) at your nearest Hollywoodbets branch.

Hollywoodbets FICA checklist

✅ The photograph of your face must be clear as well as the text on all your documents. If anything is blurry, retake the photograph with more light while holding your phone as still as possible.

✅ The name on your ID document must be the same as what appears on your address document.

✅ The name and address on your address document must match what you provided during Hollywoodbets registration.

✅ Your proof of address must contain the residential address (Postal address not acceptable).

✅ Your proof of address must have a date.

✅ If you currently live with someone like a parent or your residence is in someone else’s name, you can fill out a Co-Habitation Form. Submit it with your proof of ID as well as proof of address with the house owner's name.

Hollywoodbets

If you’d like to know more about one of SA’s biggest bookies then have a read through our complete Hollywoodbets review where you'll find information about Sports Betting, Casino Games, Lucky Numbers and more.

Register with Hollywoodbets now and get R25 free!

For more about online sports betting, lotteries and casinos in South Africa, visit the Betting Guide homepage where you can find bookmaker reviews, promotions, betting tips and more.

Knowing how to log in to your Hollywoodbets account is something every bettor should be able to do with ease. To give you a helping hand and ensure your next Hollywoodbets login is successful; we at African Betting Guide are going to talk you through the process on desktop computer and mobile device.

If these tips don’t work and you’re still struggling to access your account, then you’ll need to contact the Hollywoodbets site directly via one of their many support options. You can get in touch with them via phone, email or even Facebook! Alternatively you can leave a comment here and we’ll try to assist.

If you’d like to find out more about this South African-based betting site, you can also head over to our review where you’ll learn more about what they’ve got to offer sports betting and casino fans.

LOGIN TO HOLLYWOODBETS WITH A COMPUTER

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Navigate to Hollywoodbets website and follow the simple steps to log in to your Hollywoodbets account on your desktop computer or laptop. In the picture below you will see the Hollywoodbets login area in the top right corner.

Enter your username, confirm your password, accept the Terms & Conditions, click Log In and you’re done! Now you’re ready to start wagering. It’s a process that has been designed to keep things simple, allowing you to access the events you’re interested in betting on quickly and easily.

HOLLYWOODBETS LOGIN ON A MOBILE DEVICE

Firstly you’ll need to navigate to the Hollywoodbets site from your smartphone or tablet’s web browser. This will automatically redirect you to the mobile-optimised version of the website. If you are already on the site, simply click the Mobile tab.

Have a look at the phone in the middle in the picture above. That’s what you’ll see when you get there, and you’ll need to enter your username and password. Your username is usually your phone number, but it could also be your Hollywoodbets account number or your email address.

If you’ve forgotten either your username or password, you will need to contact support and get help in recovering the information. Once you’ve done all this, click the box confirming that you agree to the Terms & Conditions, visible via a link embedded in the text, and then select Log In. Now you’re ready to start betting and winning directly from your mobile device

SOLVING YOUR HOLLYWOODBETS LOGIN PROBLEMS

If you are having trouble logging into your Hollywoodbets account you’ll need to contact Hollywoodbets support. Often there are minor errors or even software bugs that might be preventing you from logging in. These range from forgotten password to being unable to access your account. Once again, if this happens to you then you will need to contact Hollywood to find out what the problem is.

HOLLYWOODBETS LOGIN FAQ

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What happens if I receive notification that my account is no longer active?

If your account is inactive it has become inoperative due to you not using it in a long time. Contact support to resolve this issue and they’ll reactivate your account for you.

Why am I being asked to login again?

This is usually because of a technical issue, or one with your browser. Try logging out, restarting your browser, and then logging in again. Alternatively, try another browser.

Why am I being asked for my FICA docs?

In order to be a Hollywoodbets member you’ll need to have supplied FICA documents on sign up, and you may be asked for an updated version at a later date too. Use the site to submit your documents or contact the FICA support team in order to do so. These documents will then be verified and you’ll be able to use your Hollywoodbets account again.

Why am I being told my account is invalid?

Perhaps your email address has been entered incorrectly or your FICA documents have not been verified. Contact Support to get this issue seen to.

HOLLYWOODBETS CUSTOMER SUPPORT INFO

Helpline

  • Phone: 087 353 7634
  • Email:hwhelpline@hollywoodbets.net

Deposit Queries

  • Phone: 087 353 7634
  • WhatsApp: 071 446 0778
  • Email:deposit@hollywoodbets.net
  • Banking Detail Queries:bankdetails@hollywoodbets.net

Withdrawals Queries

  • WhatsApp: 060 992 5864
  • Email:withdrawals@hollywoodbets.net

FICA Queries

  • Self Service:https://fica.hollywoodbets.net/
  • Phone: 087 353 7634
  • WhatsApp: 060 992 5959
  • Email:fica@hollywoodbets.net

Social Media Contact Info

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  • Twitter: @Hollywoodbets
  • Instagram:@Hollywoodbets
  • Facebook: Hollywoodbets.net